Overview

La Luna Melbourne accepts secure payments through trusted payment processors used across Australia. All payments are processed in AUD, and your order is confirmed once the payment is authorized and approved.

Accepted payment methods

We currently accept common Australian payment options, including:

• VISA
• Mastercard
• American Express
• Maestro
• Union Pay
• Apple Pay
• Google Pay

Availability can vary depending on your device, browser, and location. The checkout page always shows the options available for your order.

Payment processing and security

Payments are handled by secure, encrypted checkout technology. La Luna Melbourne does not store your full card details. If a payment is flagged by our processor for security reasons, we may request additional verification or cancel the order to protect customers from unauthorized transactions.

Authorization holds

Some banks place a temporary authorization hold when you place an order. This is not a charge. If your order is canceled or the authorization expires, the hold will typically be released automatically by your bank. Timing depends on your bank.

Taxes and pricing

Prices are shown in AUD.

GST, if applicable, is calculated at checkout based on your shipping address.

La Luna Melbourne may update prices and promotions at any time. The price shown at checkout is the price charged.

Failed or declined payments

If your payment is declined, try:

• Confirming billing address details match your bank records
• Using a different payment method
• Contacting your bank for approval
• La Luna Melbourne cannot override bank declines.

Cancellations and refunds

If you cancel an eligible order or return an item based on our Return & Refund policy, refunds are issued to the original payment method. Refund timing depends on the payment provider and your bank, but most refunds appear within a few business days after processing.

Chargebacks and disputes

If you have an issue with a payment or an order, contact us first so we can solve it fast. Unresolved chargebacks may result in account restrictions or future order cancellations.

Contact Information:

Store name: Roses Boutique Miami

Company name: MB e-commerce

Company Address: Fortuynhof 3, 4835 GD, Breda, The Netherlands

Warehouse Address: 12 Sedgman Street Brunswick East, VIC 3057, Australia

Company nr.: 97024724

Phone: +61 7 5619 5340

Email: support@laluna-melbourne.com

Our customer service is available from:

Monday to Friday | 09:00 – 17:00 (GMT+11)

Sat: 12:00 p.m.–5:00 p.m. (GMT+11)

Sun and public holidays: Closed

We aim to respond to your inquiries within 24 hours.