Overview

La Luna Melbourne accepts secure payments through trusted payment processors used in your region. Payments are processed in your local currency where available (otherwise in AUD), and your order is confirmed once payment has been authorized and approved.

Accepted payment methods

We currently accept common Australian payment options, including:

  • VISA
  • Mastercard
  • Maestro
  • Apple Pay
  • Google Pay

Availability can vary depending on your device, browser, and location. The checkout page always shows the options available for your order.

Payment processing and security

Payments are handled by secure, encrypted checkout technology. La Luna Melbourne does not store your full card details. If a payment is flagged by our processor for security reasons, we may request additional verification or cancel the order to protect customers from unauthorized transactions.

Authorization holds

Some banks place a temporary authorization hold when you place an order. This is not a charge. If your order is canceled or the authorization expires, the hold will typically be released automatically by your bank. Timing depends on your bank.

Taxes and pricing

GST is included for orders shipped within Australia. International orders may be subject to your country's own import taxes or duties, which are not included in the checkout price.

Failed or declined payments

If your payment is declined, try:

  • Confirming billing address details match your bank records
  • Using a different payment method
  • Contacting your bank for approval
  • La Luna Melbourne cannot override bank declines.

Cancellations and refunds

If you cancel an eligible order or return an item based on our Return & Refund policy, refunds are issued to the original payment method. Refund timing depends on the payment provider and your bank, but most refunds appear within a few business days after processing.

Chargebacks and disputes

If you have an issue with a payment or an order, contact us first so we can solve it fast. Unresolved chargebacks may result in account restrictions or future order cancellations.


Contact Information:

Store name: La Luna Melbourne

Company name: MB e-commerce

Company Address: Fortuynhof 3, 4835 GD, Breda, The Netherlands

Company nr.: 97024724

Phone: +61 7 5619 5340

Email: support@laluna-melbourne.com

Our customer service is available from:

Monday to Friday | 09:00 – 17:00 (GMT+11)

Sat: 12:00 p.m.–5:00 p.m. (GMT+11)

Sun and public holidays: Closed

We aim to respond to your inquiries within 24 hours.

Frequently Asked Questions

Do you offer free shipping?
Yes. La Luna Melbourne offers free shipping on all orders, with no minimum purchase required.

We currently ship to customers worldwide.

For more information, please see our Shipping Policy.
What is your return policy?
You can request a return within 30 days of receiving your order.

Returned items should be unused, unworn, unwashed, and in their original condition. Original packaging should also be included whenever possible.

For change-of-mind or sizing returns, return shipping is paid by the customer. If your item is faulty, damaged, or incorrect, La Luna Melbourne will cover the applicable return shipping costs.

Please contact support@laluna-melbourne.com before returning your order.

Read our full Return & Refund Policy.
How can I track my order?
Once your order has been dispatched, you will receive an email containing your tracking information.

Please allow some time for tracking information to become active after your parcel has been dispatched.

You can also check your shipment through our Track Your Order page.
Can I change or cancel my order?
If your order has not yet been processed, we will do our best to help with a change or cancellation.

Please contact us as soon as possible at support@laluna-melbourne.com .

Once an order has already been processed or shipped, changes cannot always be guaranteed.
What payment methods do you accept?
All payments at La Luna Melbourne are processed in AUD. If you're shopping from outside Australia, your bank or card provider will convert the amount to your local currency, and a conversion fee may apply depending on your provider.

We currently accept common payment methods including:
  • Visa
  • Mastercard
  • Maestro
  • Apple Pay
  • Google Pay
Available options may vary depending on your device, browser, and location. The checkout page will always show the payment methods available for your order.

For more information, please see our Payment Policy.
Is my payment secure?
Yes. Payments are handled through secure, encrypted checkout technology.

La Luna Melbourne does not store your full payment-card details. Your bank or payment provider may occasionally request additional verification for security purposes.

For more information, please see our Payment Policy.
How long does delivery take?
Orders are normally processed within 1 to 2 business days, Monday to Friday.

After processing, estimated transit time is 5 to 7 business days.

This gives an estimated total delivery time of 6 to 9 business days.

Delivery times are estimates and may be affected by carrier delays, peak periods, public holidays, or extreme weather.

For more information, please see our Shipping Policy.
How can I contact La Luna Melbourne?
You can contact our customer service team by email at support@laluna-melbourne.com or by phone at +61 7 5619 5340.

Customer service hours
Monday to Friday: 9:00 a.m. – 5:00 p.m. (GMT+11)
Saturday: 12:00 p.m. – 5:00 p.m. (GMT+11)
Sunday and public holidays: Closed

We aim to respond to inquiries within 24 hours.

You can also visit our Contact Us page.