Customer Responsibility for Returns

Unless an item is faulty, damaged, or incorrect, the customer is responsible for the cost of return shipping. We do not charge any hidden fees, restocking fees, or deductions from your refund.

How to Start a Return

To start a return, email us at support@laluna-melbourne.com within 30 days of receiving your order. Include your order number and a brief explanation of your return request. If your item is faulty, damaged, or incorrect, we will provide a prepaid return shipping label. For all other returns, we will provide clear instructions on how to return your order at your own expense.

Returns sent without contacting us first may not be accepted.

About Our Return Address

La Luna Melbourne works with an international fulfilment partner to process and ship orders. Returns are sent directly to our fulfilment centre. This is standard practice for many online retailers and does not affect your consumer rights or our 30-day return guarantee.

Return Address

Company: Yiwu Cujia Trade Co.

Address: Warehouse of Sujia Aihua, 1511 Jingang Avenue East, Jindong District, Jinhua City, Zhejiang Province, China

Condition of Returned Items

To qualify for a partial refund:

Items must be unused, unworn, unwashed, and in their original condition.

Original packaging should be included whenever possible.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, or you receive the wrong item, please contact us immediately. You are entitled to a full refund or a replacement, including any applicable shipping costs.

Non-Returnable Items

None. All items are eligible for return and refund provided they meet the return conditions outlined above.

Your Legal Rights

Under applicable Australian Consumer Law, you may have rights that cannot be excluded or limited. In addition, La Luna Melbourne voluntarily offers a 30-day return policy. Your statutory rights remain unaffected by this policy.

Refund Timeline

Your return will be inspected upon arrival.

Approved refunds are processed within 3 to 5 business days.

Refunds are issued to your original payment method.

Your bank or payment provider may require additional time before the refund appears in your account.

Need Help?

Questions? We’re here to help.

Email: support@laluna-melbourne.com

Contact Information:

Store name: La Luna Melbourne

Company name: MB e-commerce

Company Address: Fortuynhof 3, 4835 GD, Breda, The Netherlands

Company nr.: 97024724

Phone: +61 7 5619 5340

Email: support@laluna-melbourne.com

Our customer service is available from:

Monday to Friday | 09:00 – 17:00 (GMT+11)

Sat: 12:00 p.m.–5:00 p.m. (GMT+11)

Sun and public holidays: Closed

We aim to respond to your inquiries within 24 hours.