At La Luna Melbourne, we are proud to serve customers across Australia with reliable and efficient shipping. Please read below for everything you need to know about how we ship your favorite fashion finds.

1. General Shipping Information

We currently ship to Australia with international suppliers. 

Shipping options, costs, and delivery times may vary depending on your location and the size or weight of your order.

2. Processing Time

Orders are processed within 1 to 2 business days, Monday to Friday, excluding weekends and public holidays.

During peak seasons or promotional events, processing times may be slightly longer. We will keep you informed if there are delays.

3. Shipping Rates

Free Shipping, we offer free shipping on all orders, with no minimum purchase.

4. Estimated Delivery Times

Here is what to expect once you place your order:

Processing Time: 1 to 2 business days, Monday to Friday

Transit Time: 5 to 7 business days, Monday to Friday

Total Delivery Time: 6 to 9 business days

Order Cutoff Time: 6:00 PM

Time Zone: Australian Eastern Time, Melbourne, Australia

Please note: Delivery times are estimates and may be affected by carrier delays, peak periods, or extreme weather conditions.

5. Shipping Restrictions

We do not ship to PO Box addresses, military addresses, or restricted areas.

Certain items may be subject to shipping restrictions depending on Australian regulations or carrier limitations.

6. Failed Delivery or Returned Packages

If delivery fails due to an incorrect address, multiple failed delivery attempts, or an undeliverable shipment, the package may be returned to us. If this happens, we will contact you to arrange a new shipment. Additional shipping costs may apply.

7. Lost or Damaged Packages

If your package is lost or damaged in transit, contact us immediately at support@laluna-melbourne.com. We will work with the carrier to investigate and resolve the issue as quickly as possible.

8. Shipping Policy Update

We may update this Shipping Policy from time to time to meet Google Shopping Ads requirements or to improve our service. The latest version will always be available on this page.
Last updated: 01/20/2026

Contact Information:

Store name: La Luna Melbourne

Company name: MB e-commerce

Company Address: Fortuynhof 3, 4835 GD, Breda, The Netherlands

Warehouse Address: 12 Sedgman Street Brunswick East, VIC 3057, Australia

Company nr.: 97024724

Phone: +61 7 5619 5340

Email: support@laluna-melbourne.com

Our customer service is available from:

Monday to Friday | 09:00 – 17:00 (GMT+11)

Sat: 12:00 p.m.–5:00 p.m. (GMT+11)

Sun and public holidays: Closed

We aim to respond to your inquiries within 24 hours.