Yes. La Luna Melbourne offers free shipping on all orders, with no minimum purchase required.

We currently ship to customers worldwide.

For more information, please see our Shipping Policy.

You can request a return within 30 days of receiving your order.

Returned items should be unused, unworn, unwashed, and in their original condition. Original packaging should also be included whenever possible.

For change-of-mind or sizing returns, return shipping is paid by the customer. If your item is faulty, damaged, or incorrect, La Luna Melbourne will cover the applicable return shipping costs.

Please contact support@laluna-melbourne.com before returning your order.

Read our full Return & Refund Policy.

Once your order has been dispatched, you will receive an email containing your tracking information.

Please allow some time for tracking information to become active after your parcel has been dispatched.

You can also check your shipment through our Track Your Order page.

If your order has not yet been processed, we will do our best to help with a change or cancellation.

Please contact us as soon as possible at support@laluna-melbourne.com .

Once an order has already been processed or shipped, changes cannot always be guaranteed.

All payments at La Luna Melbourne are processed in AUD. If you're shopping from outside Australia, your bank or card provider will convert the amount to your local currency, and a conversion fee may apply depending on your provider.

We currently accept common payment methods including:

• Visa
• Mastercard
• Maestro
• Apple Pay
• Google Pay

Available options may vary depending on your device, browser, and location. The checkout page will always show the payment methods available for your order.

For more information, please see our Payment Policy.

Yes. Payments are handled through secure, encrypted checkout technology.

La Luna Melbourne does not store your full payment-card details. Your bank or payment provider may occasionally request additional verification for security purposes.

For more information, please see our Payment Policy.

Orders are normally processed within 1 to 2 business days, Monday to Friday.

After processing, estimated transit time is 5 to 7 business days.

This gives an estimated total delivery time of 6 to 9 business days.

Delivery times are estimates and may be affected by carrier delays, peak periods, public holidays, or extreme weather.

For more information, please see our Shipping Policy.

You can contact our customer service team by email at support@laluna-melbourne.com or by phone at +61 7 5619 5340.

Customer service hours
Monday to Friday: 9:00 a.m. – 5:00 p.m. (GMT+11)
Saturday: 12:00 p.m. – 5:00 p.m. (GMT+11)
Sunday and public holidays: Closed

We aim to respond to inquiries within 24 hours.

You can also visit our Contact Us page.